Delivery and Returns

Payment options
We accept all major credit cards, Apple Pay and PayPal. If you purchase from us at a fair or market, when WIFI is available we are able to accept card payments. 

Shipping options and rates
Once your order has been, we make every effort to ship your package as soon as possible. We cannot guarantee next day delivery, but if you have an urgent request get in touch and we’ll do what we can.

UK: £3.35, orders over £50 FREE!
Europe: £5.75
International: £8

All items are shipped with Royal Mail. Overseas customers should be aware that customs charges may apply. We can not be responsible for lost packages and/or packages held in customs.

Returns and Exchanges
We hope you love your purchases, but if you decide they're not quite right for you we’ll be more than happy to accept returns or exchanges within 14 days of items received. Please email - hello@annabelwilliams.co.uk with your request. All products must be unused and in their original packaging, the buyer is responsible for return postage costs.

Packaging
When your lovely parcel arrives it’ll be beautifully wrapped in recycled tissue paper and packed in a biodegradable mailing bag - pop both in the recycling bin for some extra good knitting karma.